Absolutely. All orders are shipped in plain, unmarked packaging with no indication of the contents on the outside. Your privacy is our priority.

Standard shipping within Australia takes 3–7 business days. Express options are available at checkout. International orders typically arrive within 7–14 business days.

Yes, we ship to select international destinations. Shipping rates and delivery times are calculated at checkout based on your location.

Due to the intimate nature of our products, we do not accept returns on opened items. Unopened, unused products in original packaging may be returned within 14 days of delivery.

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos and we will arrange a replacement or refund promptly.

Yes. All Noirette products are carefully curated to meet strict body-safety standards. We only stock products made from body-safe, non-toxic materials.

We recommend cleaning products before and after each use with a dedicated toy cleaner or mild soap and warm water. Store in a cool, dry place away from direct sunlight.

Our water-based lubricants are compatible with all toy materials including silicone. Silicone-based lubricants should not be used with silicone toys.

We take your privacy seriously. All personal data is encrypted and stored securely. We never share or sell your information to third parties.

Charges will appear under a discreet billing descriptor. If you have concerns, please contact us before placing your order.